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Effective Date: 02-08-2025
Website: www.esevaabhiyan.in
Business Name: E Seva Abhiyaan
Business Address: E-Seva Center – Ganesh Nagar, Opp. Samata Nagar Police Station, Western Express Highway, Near Akurli Metro Station, Kandivali East, Mumbai – 400101

1. Introduction

This Privacy Policy outlines how E Seva Abhiyaan (“we”, “us”, “our”) collects, uses, shares, and protects your information when you visit or use our services via www.esevaabhiyan.in (“website”), contact us through phone or email, or engage with any of our services. We are committed to safeguarding your privacy and ensuring the protection of your personal information in compliance with applicable Indian data protection laws and digital privacy standards.

By using this website, submitting your information, or availing services through any mode, you agree to the terms and practices described in this Privacy Policy.

2. What Data We Collect

We collect various types of information to serve you better:

a. Personal Identifiable Information (PII):

  • Full Name
  • Mobile Number
  • Email ID
  • Residential Address
  • Date of Birth
  • Government ID Numbers (Aadhaar, PAN, etc.)
  • Documents such as photographs, address proof, identity proof, utility bills

b. Service-Related Data:

  • Information related to service requested (e.g., PAN Card correction, GST filing)
  • Application form data
  • Appointment date/time

c. Payment Details:

  • UPI ID, transaction ID, payment confirmation
  • No debit/credit card data is stored on our server

d. Technical Data:

  • IP address
  • Device Type
  • Browser Type and Version
  • Operating System
  • Pages visited, clicks, time on site
  • Location data (with user permission)

e. Communication Data:

  • Chat, email, or WhatsApp messages
  • Phone call recordings (only when necessary and legally permitted)

3. How We Use Your Data

We use your data for the following purposes:

  1. To process the services requested (e.g., Aadhaar updates, PAN applications)
  2. To verify your identity and documents
  3. To contact you regarding your request or queries
  4. To confirm, reschedule or follow up on appointments
  5. To send you status updates, alerts, or OTPs
  6. To provide post-service support and feedback requests
  7. To comply with legal and regulatory requirements
  8. To prevent fraud or misuse of our platform
  9. To analyze website usage and improve performance
  10. To market our new services (only with your consent)

4. How We Store and Protect Data

We store your data in secure, encrypted databases with restricted access.

Security Measures:

  • SSL Encryption on website forms
  • Two-factor authentication on admin portals
  • Daily backups of data
  • Limited access to authorized personnel only
  • Use of secure Indian cloud infrastructure
  • VAPT (Vulnerability Assessment & Penetration Testing) quarterly audits

Despite all precautions, no system is completely immune to breaches. We take every reasonable measure to secure your data.

5. Sharing and Disclosure of Data

We do not sell your personal data.

We may share your data with:

  • Government departments or portals (for service completion)
  • Authorized representatives/field agents
  • Legal authorities (if required by law)
  • Third-party service providers strictly for service facilitation (e.g., courier, payment gateway)

All third-party collaborators are required to follow confidentiality agreements and are only provided minimum required data.

6. User Rights

You have the following rights regarding your personal information:

  • Right to Access: Request a copy of your data stored with us
  • Right to Correction: Request correction of inaccurate or incomplete data
  • Right to Withdraw Consent: Stop receiving promotional messages or email updates
  • Right to Erasure: Request deletion of your data post-service (subject to regulatory constraints)
  • Right to File a Complaint: Contact our grievance officer for privacy-related concerns

All requests will be addressed within 7 working days.

7. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience:

  • Remembering your login or form data
  • Tracking website performance
  • Google Analytics integration for usage patterns

You can disable cookies through your browser settings, but some features of the site may not work properly.

8. Data Retention Policy

  • Service-related data is stored for a minimum of 1 year for regulatory or audit purposes.
  • Financial/payment records are retained for 3-5 years as per Income Tax norms.
  • Communications are retained for 6 months to handle follow-ups or disputes.

Data is deleted or anonymized once the retention period ends.

9. Children’s Privacy

Our services are intended for users above 18 years of age. If we discover data of a minor without parental/guardian consent, it will be deleted immediately.

10. Legal Compliance

E Seva Abhiyaan complies with:

  • The Information Technology Act, 2000
  • Digital Personal Data Protection Act, 2023
  • Aadhaar Act for Aadhaar-related services

Any legal notices or breaches will be responded to within the legal timelines.

11. Third-Party Services and Links

Our website may contain links to third-party portals like:

  • Government service websites (e.g., NSDL, UIDAI)
  • Payment gateways
  • Courier tracking pages

These sites have their own privacy policies. We are not responsible for data handling on those external platforms.

12. International Data Transfers

We do not share your data outside India. All servers and processing units are India-based.

13. Grievance Redressal

If you have any concerns, complaints, or feedback regarding your data, please contact:

Grievance Officer:
Name: [To Be Appointed]
Email: support@esevaabhiyan.in
Phone: +91 9869137178
Response Time: Within 72 hours

14. Consent and Policy Updates

By using this website and submitting any form, you consent to:

  • Collection, storage, and use of your data as outlined
  • Communication via SMS, call, WhatsApp, or email

Policy Changes:

  • We may update this Privacy Policy from time to time.
  • Users will be notified via website update or email.
  • Continued use of the platform post-update implies acceptance.

15. Contact Us

For general queries, contact:

E Seva Abhiyaan
Ganesh Nagar, Opp. Samata Nagar Police Station, Western Express Highway, Kandivali East, Mumbai – 400101
Phone: +91 9869137178 / 8657574848
Email: support@esevaabhiyan.in

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