Effective Date: 02-08-2025
Website: www.esevaabhiyan.in
Welcome to E Seva Abhiyaan, your trusted digital platform for government and private sector services. These Terms and Conditions govern your use of our website, services, and all interactions with us. By accessing or using our website, you agree to abide by these terms. Please read them carefully.
1. Introduction
E Seva Abhiyaan is a digital facilitation platform designed to help Indian citizens access various government and private services with ease, especially in semi-urban and rural regions. Our objective is to bridge the digital gap and simplify documentation and service access for every individual.
We provide assistance for services such as Aadhaar Card updates, PAN Card applications, Ayushman Bharat registrations, GST registration, Income Tax filing, Passport assistance, and more. All services are provided in compliance with applicable laws and policies, and we ensure data privacy and support transparency.
By using our platform, you accept the following terms and conditions, which shall be legally binding upon all users.
2. Definitions
- “Platform” or “Website” refers to www.esevaabhiyan.in
- “We”, “Us”, “Our” means E Seva Abhiyaan and its team.
- “User”, “You”, “Customer” means any individual accessing or using our services.
- “Services” refer to all types of support, documentation, processing, consulting, and online assistance we provide.
- “Government Services” refer to public sector services for which we act as facilitators (not issuers).
3. Eligibility for Use
To use our services, you must:
- Be at least 18 years of age.
- Be legally capable of entering into a binding contract.
- Agree to provide accurate and valid documents and information.
- Use our platform only for lawful purposes.
Any use of false identities, fraudulent documents, or impersonation will result in immediate service termination and possible legal action.
4. Nature of Services
E Seva Abhiyaan is a private third-party service provider. We help users with application processing, form filling, document verification, appointment booking, and tracking for services such as:
- PAN Card (New, Correction, Smart Card)
- Aadhaar Services (Updates, Lost Card)
- Ayushman Bharat Card
- ABHA Health ID
- Voter ID Card
- Income Tax Filing
- GST Registration
- Passport Application
- Udyam Registration
- Birth, Death & Marriage Certificates
- Vehicle Insurance
- Loan Services
- And over 100+ similar government-related services
We are not a government department or affiliated directly with any ministry or department unless clearly mentioned.
5. Appointment Booking Process
You can request a service through:
- Our website form (www.esevaabhiyan.in)
- WhatsApp or phone call: +91 98691 37178 / 86575 74848
Once your request is submitted:
- Our executive will call you to confirm your details and preferred date/time.
- You will be advised about the documents needed and the processing time.
- For home visits or pickups (if available in your area), a representative will arrive at the appointed time.
6. Charges and Payment Terms
- All charges are clearly mentioned for each service prior to confirmation.
- Some services are free (e.g., bank account opening), while others carry fixed support fees.
- Charges cover our documentation help, technical assistance, follow-ups, and logistics.
- Payments are accepted via UPI, bank transfer, QR scan, or cash (where applicable).
Refund Policy:
- Full refund will be given only if no service was initiated or documents were not submitted.
- Partial refunds may apply if service is cancelled after some processing.
- No refund is applicable once the application is submitted to a government portal.
- Refunds are processed within 5-7 working days to the original mode of payment.
7. User Responsibilities
As a user, you agree to:
- Provide truthful and accurate details (name, DOB, address, mobile, email).
- Share all required documents within the specified time.
- Respond promptly to calls or follow-up messages.
- Not misuse the platform for any illegal or misleading purpose.
- Understand that final decision on service approval lies with the respective department.
8. Data Privacy & Security
We are committed to keeping your personal information secure.
- All data shared is stored on secure servers and encrypted channels.
- We use SSL certificates and perform routine audits.
- Your information is not shared with any third party unless it is essential for service completion (like banks, departments, or verification platforms).
- You can request deletion of your personal data after service closure.
We follow the IT Act and adhere to data protection rules in India.
9. Disclaimer
- E Seva Abhiyaan is not responsible for delays caused by government websites, holidays, server issues, or policy changes.
- Approval, rejection, or turnaround time of services depends on the concerned department.
- Our role is limited to form assistance, digital facilitation, document pickup, and support.
We do not guarantee approval of any service — we only assist with the application and submission.
10. Intellectual Property
- The website design, logo, content, and service structure are owned by E Seva Abhiyaan.
- You may not copy, reproduce, modify, or use any part of the site or its services without prior written permission.
Any violation will result in legal action under the Indian Copyright Act and related laws.
11. Prohibited Uses
You agree not to use the platform for:
- Misrepresenting your identity or documents
- Uploading viruses or malicious content
- Disrupting website performance or security
- Abusing staff or other users
- Committing fraud or illegal activities
12. Modification of Services & Terms
We reserve the right to:
- Change, suspend, or terminate any service or page without prior notice.
- Update terms and policies as needed.
Users are encouraged to review this page regularly. Continued use after updates implies acceptance of new terms.
13. Limitation of Liability
E Seva Abhiyaan shall not be liable for:
- Loss of data due to external attacks or hosting failures.
- Delays in service due to third-party platforms.
- Rejections caused by user-submitted incorrect information.
Our maximum liability under any circumstance will be limited to the amount paid for the specific service.
14. Cancellation Policy
You may cancel a service request before document submission or payment.
- Cancellations must be sent via WhatsApp or email.
- Refund eligibility will be communicated after review.
Once service has begun (e.g., document pickup or online submission), cancellation is not possible.
15. Governing Law & Dispute Resolution
These terms are governed by Indian law.
- Any dispute shall be settled under the jurisdiction of Mumbai Courts, Maharashtra.
- We prefer amicable resolutions and encourage users to contact us first before raising legal claims.
16. Contact Details
For queries, complaints, feedback or support, contact:
📍 Office Address:
E-Seva Center – Ganesh Nagar
Opp. Samata Nagar Police Station,
Western Express Highway, Near Akurli Metro Station,
Kandivali East, Mumbai – 400101
📞 Phone:
+91 98691 37178 / 86575 74848
📧 Email:
support@esevaabhiyan.in
🌐 Website:
www.esevaabhiyan.in